Flat rate JPY800 for delivery within the US
Free shipping nationwide for purchases of JPY10,000 or more
As a general rule, products will be shipped within 5 days after ordering (excluding Saturdays, Sundays, and holidays).
If we are unable to ship within this time due to unavailable stock or other unforeseen circumstances, we will contact you by e-mail.
About returns / exchanges / cancellations
[Return / Exchange]
The defective products will be replaced. If you received damaged goods or merchandise you did not order, please contact us within 5 days from the date of arrival of the product by email at firstname.lastname@example.org .
We will gladly assist you with a replacement or correcting your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
1. If it is in stock, we will exchange it for the same product, and if the exchange stock is out of stock, we will refund it.
2. We will inform you again as soon as we confirm the contents of the defect, so please return it according to the information.
If you do not contact us in advance, we will not be able to return the product, so please be sure to contact us.
3. Please note that the shipping fee will be paid on delivery if the delivery information is not registered properly and the delivery is redelivered.
4. We do not accept products purchased from other than our online store.
[Returns and exchanges due to customer convenience]
We do not accept returns or exchanges due to customer's convenience.
In the following cases, we will not accept returns for your convenience.
・ The image is different from the product image and model wearing an image
* The product image is taken as close to the actual product as possible, but the color of the image and the actual product may differ slightly depending on the lighting conditions at the time of the shooting and the monitor you are viewing.
・ Smaller than expected
The measurement is done with it placed.
Please note that some differences may occur.
Basically, we do not accept changes qty, cancellations or changes in payment methods after the order is completed.